Refund, Exchange & Cancellation Policy
Return / Refund / Exchange / Cancellation Policy
COVID – 19
Dear customer, as you are aware of the current situation we only accept the return/exchange of any product purchased from us at our store in Al Quoz 1, Warehouse no 5, Al Asayel St, Dubai, if the product what you received from us is damaged we will make a refund within 4-6 working days through original mode of payment please write us at firstname.lastname@example.org within 36 hours of delivery.
When and on what terms can you return the shipment?
At Duboxx, we are committed to make your purchase experience as seamless and delightful as possible.
Case 1: If an item ordered by you on Duboxx.com/Duboxx.ae is delivered to you in good condition and you have ordered the wrong size/item?
As our effort to make your purchase experience as seamless and delightful as possible To return a product/exchange, you can email us at Inquiry@duboxx.com or call at our helpline number +971 56 500 6774 and we will place your new order with the changes along with that we will also arrange to collect the unwanted items back
If required Delivery
Delivery & Collection Charges will be applied as per the Emirates and mode of delivery, Items needs to in original condition & adequately packaged
The exchange at Collection Point
No extra charges – You can bring the unwanted or wrong item you ordered and exchange it at our collection point for of Equivalent or more within 14 Days of receipt of purchase. value
- No cash Refund will be made instead we will issue store credit valid for 12months from the date of issue of credit note which can be used against future purchases
- The items can only be exchanged to other items of Equivalent or more value.
- If the customer wishes not to exchange to any other item a voucher will be issued to the Equivalent value which can be used on the next purchase valid for 12months from the date of issue of credit note
How can I return an item purchased from Duboxx?
You can conveniently place your return request if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. To return a product, you can email us at Inquiry@duboxx.com or call at our helpline number +971 56 664 4437
- Order ID/Number
- Reason for returning the item
- Images clearly showing a damage / missing product in the order
Post receiving your request, Duboxx,s Customer Support will confirm the return request and will inform you about the pickup process. And the replacement of the same items will be sent to you, It is advised that the return packets should be adequately packaged.
The final decision of the request will lie with Duboxx and cannot be contested.
Case 2: If you receive a damaged item from Duboxx or the items are damaged in shipping :
We take great care in packaging our products so they are transport worthy. Nonetheless, if an item ordered by you on Duboxx was delivered in a damaged condition, please email us at Inquiry@duboxx.com within 24 hours of material receipt. We will contact the courier partner and initiate a transit damage claim. Once the material is received back, a replacement will be sent out to you without any extra charges within a time frame of 1-4 working days and incase Duboxx is not able to replace the item due to any reason a complete refund will be made through the original method of payment
Can I cancel my order after it has been placed?
Yes, Orders can only be canceled if the request is made within 24 hours of the order being placed and refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed, To cancel the order please email us at Inquiry@duboxx.com or call at our helpline number +971 56 500 6775
Can I change/edit my order after it has been placed?
Yes, Orders can only be changed/edited if the request is made within the cut off time of 5 PM of the same day of the order being placed.
unfortunately, once an order is placed, it immediately goes to our warehouse for fulfillment and cannot be changed if already dispatched. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
To Change/Edit Your order please email us at Inquiry@duboxx.com or call at our helpline number +971 56 500 6775
Timeline and mode of refund:
A Refund can only be made in above mentioned(CASE 2) & if you’ve received an item in a ‘Damaged’, ‘Defective’, or ‘Not as Described’ state.
We will initiate your refund process after we receive the package back. The refund will be credited to the same payment option(s) originally used to make payment (only through the Original Mode of Payment) while placing the order.
“Refund Time Frame 2-7 working days.”