Shipping policy

Shipping Policy

🚚 Standard Free Delivery (1-2 Working Days)

• Dubai & Sharjah: Free on orders above AED 500/-.
• Ajman, Abu Dhabi, Al Ain, Fujairah, Umm Al Quwain, & Ras al Khaimah: Free on orders above AED 500/- (Excluding Large Items).

🚚 Standard Delivery (1-2 Working Days)

AED 29/- flat rate for orders below AED 500/- (All UAE – city limits, excluding large items).

⚡ Express Delivery Charges

• AED 100/- (Within 2-4 Hours) - Dubai.
• AED 300/- (Within 4-6 Hours) - All other Emirates.

📦 Other Delivery Charges

• Large Item Delivery Fee: AED 100/- for orders AED 250 - 2500/- (Ajman, Abu Dhabi, Al Ain, Fujairah, Umm Al Quwain, & Ras al Khaimah – city limits).
• Inside Free Zone Delivery: Special rates apply (Min AED 100). The client must arrange necessary passes, documents, and approvals.

Additional Shipping Information

• ⏳ Cut-off Time for Next Working Day Delivery: 5 PM
• 📦 Order Processing: Orders placed before 5 PM will be delivered the next day.
• 🚛 Shipment Preparation: Within 24 hours of order placement.
• 📅 Delivery Days: Monday - Saturday (9:00 AM – 7:00 PM).
• 💰 All charges mentioned are excluding 5% VAT.

Important Notes

• ⚠️ Duboxx.ae does not provide services to OFAC sanctioned countries.
• ⚠️ Multiple shipments may result in multiple charges on your statement.
• ⚠️ Refunds will be processed only through the original mode of payment.

Order & Pick Up

Now you can place an order online and collect it from our Duboxx Collection Point at:

📍 Al Quoz 1, Warehouse No. 5, Al Asayel St, Dubai

• ✅ Collection Notification: You will receive an SMS, WhatsApp, or Email once your order is ready.
• ✅ Order Ready Time: 2-4 Hours (Must be collected within 3 days).
• ✅ Collection Timings: 9:00 AM - 7:00 PM.